Our Dedicated Team – Solving IT Problems for Our Clients
You can trust us with your IT operations, because Balsam Technologies has been certified by recognized organizations in the industry. Our technicians have achieved certifications and partner status with known industry leaders such as Microsoft, Cisco, Allworx, CompTia, HP, Intel, TrendMicro, SonicWall, NetGear, and others.
Proven Track Record of Success – Certified IT Support Provider!
Our clients rely on us to assist them in making IT decisions that are right for their business. We help them choose technologies that will streamline workflow and productivity for their operational needs, and in turn optimize return on their information technology investment. Because our consultants, technical support engineers, and helpdesk staff have proven experience and certification achievements from industry leaders such as Microsoft, Cisco, Comptia, and others, we’re able to confidently and consistently provide our clients with the highest level of service and expertise. In addition, we're continually receiving testimonials about how we provide both competent and friendly service and support, helping our clients win the war against IT downtime!
Stephen Sirois, President: With over twenty years of technical experience, Steve serves as president and strategic consultant at Balsam Technologies. In addition to holding industry certifications from Microsoft, Cisco Systems, and other IT vendors, he is a Massachusetts licensed electrician. Steve received training at Clark University to become a Microsoft Certified Systems Engineer and later went to work for Microsoft's "Server Support Team" where he provided technical support on Microsoft’s server platforms to national and international Fortune 500 businesses. Before founding Balsam Technologies Inc., Steve served as the senior network administrator at PCi Corporation, a leader in the financial software industry.
Jim Daley, Executive Vice President: Jim serves as the West Coast manager of Balsam’s expanding IT management business. Prior to Balsam, Jim was a co-founder and president of three businesses, over 20 years, helping small to large businesses with their technology and strategic needs: PCi Corp (now a division of Wolters Kluwer, NV WKL.AS), Medici Corp., and Private Capital Investments. Earlier in his career Jim consulted and financed young companies in the agriculture and biotechnology industry; he was also an analyst at Morgan Stanley and Goldman, Sachs, & Co. Jim received a BS in systems engineering and a Wharton BS in economics, summa cum laude, from the University of Pennsylvania; he also received an MBA from Harvard Business School.
Laura Sirois, Chief Financial Officer: Having worked for fifteen years in business management, Laura serves as treasurer and chief financial officer at Balsam Technologies. Laura holds a BS in biology from the University of Rochester and has studied leadership and financial management at the University of Massachusetts in Boston. After working as a financial and office administrator for Place of Promise, a Boston-based non-profit organization, Laura went on to fill a similar role for a commercial electrical contractor in accounting and office management before coming to Balsam Technologies.