Welcome to the New World of Co-Managed IT
With co-managed IT, our staff works hand-in-hand with your IT staff to maximize your staffing resources. Using our management, monitoring, and tracking tools, we're able to help your staff gain significant efficiencies and remove much of the chaotic and reactive nature of IT. In addition, we're able to add an extra layer of management accountability through our comprehensive reporting tools and provide backup support to handle any overflow support needs your staff may encounter.
With co-managed IT, you receive a full spectrum of powerful tools for controlling and managing IT resources effectively.
- Help Desk – provides instant awareness of trouble and resolution efforts.
- Time Sheets – monitors time accurately while creating accountability.
- Project Tracking – provides useful insights into strategic corporate initiatives.
- Dispatch Portal – gives you at-a-glance information on where your resources are utilized.
- Track Configurations – lets you know where your fixed assets are.
- Reporting – provides comprehensive metrics for department and individual performance.
- Service Boards – helps you stay on top of IT issues while improving response times.
Managing Your Product Cycle
If you purchase hardware or other equipment, effectively managing the processes of procurement and inventory are essential to your success. Too many times these are seen as paper processes that are time-consuming, error-filled and just one more task to accomplish on an already too-long to-do list. Balsam simplifies these twin tasks, helping you manage procurement and inventory in a manner that reduces errors and ensures you have what you need to satisfy your hardware and software requirements. We integrate these tasks with our superior time tracking and project management capabilities. Call today and learn how Balsam Technologies can help your organization streamline IT to maximize your information technology investment and meet your operational goals!
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